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Dillard May 02, 2011 Datasafe Backup

Overview

If you have followed our instructions for backing up your OS and applications you will be able to recover quickly if your computer crashes. In summary, to recover your entire system you will (1) reinstall windows (2) download your system state backup file and program files (3) download your windows system files (4) restore your system state and reboot (5) download your data files. The order in which you follow these steps is very important. If you have questions about your particular scenario please contact technical support.

Instructions

Reinstall Windows

We currently require a working copy of windows in order to restore data. (In other words, we currently do not support bare metal recovery at this time. However, we are working towards having an integrated bare metal recovery solution.) So you should first use your windows installation CD or OS recovery CD (provided by your computer manufacturer) to install a clean and working copy of windows.

You do not need to install other applications or optional components. You only need a working copy of windows that is able to connect to the Internet.

Download System State and Program Files
  1. Download and install the backup software.
  2. Important: Exit the backup manager using the File menu, exit command.
  3. Start the file manager from the start menu.
  4. Login and choose to restore files.
  5. Locate and check the folder with the system state data (@SysState-computername). Locate and check the folder containing your program files. Click Next.
  6. Select Original locations and Most recent data (advanced users may choose to select historical data). Click Next.
  7. Choose to move existing files to a folder (specify an empty folder). Click Next.
  8. Wait for it to download the list of files. Once finished, click Next to begin restoring data.
  9. Wait for the data to download. When it has finished, click Exit.
Download Windows System Files
  1. Start the file manager from the start menu.
  2. Login and choose to restore files.
  3. Locate and check the folder with the windows system files (probably named windows). Click Next.
  4. Select Within this folder and browse to find your windows folder. Select Most recent data (advanced users may choose to select historical data). Click Next.
  5. Choose to skip existing files without asking. Click Next.
  6. Wait for it to download the list of files. Once finished, click Next to begin restoring data.
  7. Wait for the data to download. When it has finished, click Exit.
Restore your System State (Server 2003 or Earlier)

NOTE: You will need to start the system in 'Directory Services Recovery Mode' if this server is an active directory server.

  1. Start. Programs. Accessories. System Tools. Backup
  2. Click Advanced Mode. Click the Welcome tab. Click Restore Wizard (Advanced). Click Next.
  3. Click Browse and find the .bkf file you just downloaded. Click OK.
  4. In the listbox on the left, find the .bkf file, and click the + to expand the fileset. Check all of the items. Click Next.
  5. Follow the wizard to restore your data and reboot. For more information, see here and here.
  6. Reboot your computer
Restore your System State (Server 2008 or later)

NOTE: You will need to start the system in 'Directory Services Recovery Mode' if this server is an active directory server.

  1. Find the @SysState-computername folder that was restored as part of downloading the system state data in an earlier step. Rename the folder to WindowsImageBackup.
  2. Make sure the WindowsImageBackup folder is on the root of any drive.
  3. Run Windows Server Backup Recovery. When asked where to restore from, choose "A backup stored on another location," and then choose the drive that contains the WindowsImageBackup folder with the restored data. It should show you the option to restore the system state data.
  4. Follow the rest of the steps in the Windows Server Backup Recovery wizard to complete the restore of your system state.
  5. Reboot your computer.
Download Data Files
  1. Start the file manager from the start menu.
  2. Login and choose to restore files.
  3. Check all folders which you did not restore previously and click Next.
  4. Select Original locations and Most recent data (advanced users may choose to select historical data). Click Next.
  5. Choose to move existing files to a folder (specify an empty folder). Click Next.
  6. Wait for it to download the list of files. Once finished, click Next to begin restoring data.
  7. Wait for the data to download. When it has finished, click Exit.

Your operating system, applications, and data should now be completely restored.

Dillard May 02, 2011 Datasafe Backup

Overview

Our backup product excels at backing up and restoring files. However you need to take a few additional steps to backup your operating system settings and programs. This article describes how to backup Windows XP (Home and Professional) as well as Windows Server 2000, 2003, and 2008. These instructions require version 3.6.1 or later.

Instructions

  1. Open the backup manager and navigate to the Folders page. Click Add . From the popup menu choose System State.
  2. On the dialog that appears, choose the drive that will used when building a temporary copy of the system state. Also select the schedule for how often you want to backup the system state. We recommend choosing to backup weekly on the weekends.
  3. Click the Save button to close the dialog.
  4. Click Save to save the settings on the Folders page.

Additionally, you need to make sure that you are backing up your program files and other system files. To do this, follow these steps:

  1. Open the backup manager.
  2. Navigate to the Folders page. Click Visualize.
  3. Find your Program Files folder and make sure that it's checked.
  4. Make sure that any programs in other places (often in directories right off of the root of the drive) are checked also.
  5. Find your windows directory (usually C:\Windows) and make sure that it is checked.
  6. Click Save to close the Visualize dialog.
  7. Click Save to save your new folder settings.

Dillard January 22, 2011 Datasafe Backup

Solution

Overview

This article will help you reduce the amount of data in your backup account. First, review the different types of data (current, historical, deleted) and the tools available for looking at detailed disk usage information in the article "How can I tell how much disk space I'm using in Datasafe?" Based on the steps described in that article, identify if you need to reduce the amount of current data, historical data, or deleted data. We provide strategies below for reducing each type of data below.

Reducing the Amount of Current Data

Current data is data from files on your computer that are part of your backup set. You can reduce the amount of current data by excluding files from your backup set and then turning on the 'Destroy Excluded Files' option. Follow these steps:

  1. Start the backup manager and go to the Folders page.
  2. Click the Visualize! button. Visualize shows in green those files that are currently selected for backup and shows in red those files that are excluded from backup (if the files are gray that means that they are not part of a folder that is being backed up).
  3. Uncheck the checkboxes next to a file or directory or right click a file or directory to add exclude rules to your backup policy.
  4. When you have finished creating your exclude rules, you can right click and choose 'Refresh Disk Usage' to have Visualize recalculate how much data is part of the backup. The total amount of data in the backup set will be displayed at the bottom of the Visualize! dialog. When you're finished save all changes.
  5. Go to the Options page, Versioning tab. Make sure that the 'Destroy Excluded Files' option is turned on (checked).
  6. The files you have excluded that were previously backed up will be destroyed from your backup account during the next backup.

Note that advanced users can directly edit the backup policy instead of using Visualize! to do it. However, anytime you manually change the backup policy you should always use Visualize! to verify that your new policy rules are working as you expect them to work.

Reducing the Amount of Historical Data

Historical data is the information required to store the previous versions of backed up files that are still on your computer. Only the changes between files are stored and count towards the amount of historical data. Use the disk usage explorer to identify which top-level folders contain the most historical data. Typical examples include an Exchange information store or a SQL database. You can then either change how many days of versions to keep for just one (or a few) top-level folders, or you can change the global setting. For example, for a typical Small Business Server, you will want to use a long retention period (such as 1 year or 2 years) for the users' files, but only use 7 or 14 days of versions for your Exchange database and SQL databases.

To change how long to retain historical versions files for just one folder, go to the Folders page in the backup manager, right click the folder, and choose Properties. Change the 'Number of Days to Keep Historical Versions' appropriately and save your changes. To change the global options, go to the Versioning tab of the Options page and change it there.

The new versioning settings are enforced during a backup whenever a new version of a file is uploaded. If you change the global options, it gives you the choice of starting a backup job to immediately destroy all older versions. If you want to immediately enforce the new versioning settings for just a particular folder, start the File Manager, choose Destroy, select everything in that folder, click next, and on the destroy options page, choose only to destroy versions older than the desired date. Click next and wait for it to build the list of versions it will destroy. Once it has finished, confirm that it is about to destroy what you expect it to. Finally, click the Destroy button to start the destroy process. The disk usage information in the backup manager will be updated as soon as the destroy job has finished.

Reducing the Amount of Deleted Data

Deleted data are files that were backed up and then later deleted from your local computer (by the user), and are now being retained according to the versioning settings on the Versioning tab of the Options page in the backup manager. Use the disk usage explorer to identify which top-level folders contain the most deleted data. You can then either change how many days deleted files should be retained for just one (or a few) top-level folders, or you can change the global setting.

To change how long to retain deleted files for just one folder, go to the Folders page in the backup manager, right click the folder, and choose Properties. Change the 'Number of Days to Keep Deleted Files' appropriately and save your changes. To change the global options, go to the Versioning tab of the Options page and change it there.

The backup will check for and destroy old deleted data once per week. To force it to check immediately, go to the System Status page, hold down the shift key and click 'Backup Now' (while still holding the shift key) and then choose 'Destroy Deleted Data.'

If you have a directory where new files are being generated and deleted on a daily basis (e.g., a directory containing daily QuickBooks backup files) and you want to retain less than 7 days of files, please contact us and we will help you edit your backup policy to setup a policy rule to enforce this. (It involves add a policy rule that excludes files in that folder older than X days and also enables the 'destroy files excluded by this rule' option.)